Clinics
  » Harley Street
      Central London, W1
  » Parkside
      Wimbledon, SW19
  » Highgate Hospital
      Highgate, N6

Gynaecology, Obstetrics and Fetal Medicine

Third Floor Suite,
86 Harley Street,
London
W1G 7HP

Tel: 020 7636 6765
Fax: 020 7636 6757     

Following publication of the Wilson Review Committee report on NHS complaints in May 1994, the government’s revised policy for new NHS complaints procedure ‘Acting on Complaints’ was published in March 1995. The subsequent legislation came into effect on 1st April 1996. See references on page 9.

For the purpose of this policy a complaint can be defined as ‘any expression of dissatisfaction’.

The Women’s Ultrasound Centre is therefore committed to ensuring that all complainants receive a positive response to their complaint. The policy applies to complaints against clinicians and other independent practitioners as well as those made against the centre. This is in accordance with the principles of the clinical quality framework developed by the Academy of Medical Royal College Private Practice Forum.

The complaints Management Policy is be based on the following key principles:

• Ease of access for complainants.
• Simple procedures, which are easy to understand and to use.
• Provision of effective responses which address all of the points raised within established time limits.
• A full and impartial investigation which is fair to both staff and complainants.
• The maintenance of confidentiality.
• The provision of information in order that services may be improved.